SHIPPING POLICY

Effective Date: June, 2026

This Shipping Policy outlines the shipping procedures, processing practices, and delivery information applicable to purchases made through ionsrus.com (the "Website"), owned and operated by Techify Care under the Ionsrus brand ("Ionsrus," "we," "our," or "us").

By placing an order through our Website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are generally processed after successful payment authorization, inventory verification, and internal order review.

Processing times may vary depending on:

• Product availability
• Order volume
• Payment verification requirements
• Business holidays
• Operational considerations

Orders are not typically processed on weekends or recognized holidays unless otherwise specified.

Processing times displayed on the Website are estimates only and should not be interpreted as guaranteed fulfillment timelines.

Shipping Destinations

We currently ship to locations where our shipping partners and carriers provide service coverage.

Shipping availability may vary based on:

• Destination address
• Carrier limitations
• Product restrictions
• Regulatory requirements
• Geographic location

Certain products may not be available for shipment to all destinations.

We reserve the right to limit or refuse shipment to locations where delivery services are unavailable or impractical.

Shipping Methods

Shipping methods may vary depending on:

• Product type
• Package dimensions
• Carrier availability
• Destination location
• Service level selected during checkout

Available shipping options, if applicable, will be displayed during the checkout process.

We reserve the right to select an alternative shipping carrier when reasonably necessary to facilitate delivery.

Shipping Costs

Shipping charges, where applicable, are calculated based on factors such as:

• Product weight
• Package size
• Shipping destination
• Selected shipping method
• Carrier rates

Applicable shipping charges will be displayed during checkout before order completion.

Shipping charges are generally non-refundable unless otherwise required by law or expressly stated in our policies.

Estimated Delivery Timeframes

Estimated delivery dates provided on the Website are intended for informational purposes only.

Delivery estimates may be affected by:

• Carrier operations
• Weather conditions
• Transportation disruptions
• Seasonal demand
• Inventory availability
• Regional delivery limitations

Estimated delivery dates should not be interpreted as guaranteed delivery commitments.

Shipment Confirmation

Once an order has been prepared for shipment, customers may receive shipment confirmation information.

Where available, confirmation communications may include:

• Order details
• Carrier information
• Tracking information
• Shipment status updates

Tracking availability depends on the carrier and service selected.

Tracking Orders

If tracking services are provided by the carrier, customers may use the supplied tracking information to monitor shipment progress.

Tracking information is generated and maintained by third-party carriers.

Ionsrus is not responsible for inaccuracies, delays, interruptions, or technical issues within carrier tracking systems.

Delivery Delays

While we work with reputable shipping providers, delivery delays may occasionally occur due to circumstances beyond our control.

Examples may include:

• Severe weather events
• Transportation interruptions
• Carrier delays
• Supply chain disruptions
• Public emergencies
• High seasonal demand

We are not responsible for delays caused by shipping carriers or external factors beyond our reasonable control.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Incorrect or incomplete information may result in:

• Delivery delays
• Failed delivery attempts
• Returned shipments
• Additional carrier charges

Neither Ionsrus nor Techify Care shall be responsible for delays, losses, or expenses resulting from inaccurate customer-provided shipping information.

Returned Shipments

Shipments returned by the carrier due to:

• Incorrect addresses
• Refused delivery
• Failed delivery attempts
• Unclaimed packages

May be subject to additional shipping charges, administrative fees, or restocking fees where permitted by applicable law.

Any applicable refund will be handled according to our Return & Refund Policy.

Lost or Missing Shipments

If a shipment appears lost or missing, customers should contact us promptly after reviewing available carrier tracking information.

We may:

• Initiate carrier inquiries
• Request additional shipment information
• Assist with claim procedures where appropriate

Final determinations regarding lost shipments may depend on carrier investigations, tracking records, and supporting documentation.

Damaged Shipments

Customers should inspect shipments promptly upon delivery.

If a shipment arrives visibly damaged, customers are encouraged to:

• Retain original packaging
• Document visible damage
• Take photographs where possible
• Contact us promptly

Timely reporting helps facilitate review and resolution procedures.

Multiple Shipments

Certain orders may be fulfilled in multiple shipments depending on:

• Inventory availability
• Warehouse locations
• Product types
• Package size limitations

Customers may receive separate tracking information for individual shipments when applicable.

Carrier Responsibility

Once an order has been transferred to the designated shipping carrier, transportation and delivery activities are managed by that carrier.

While we strive to assist customers throughout the shipping process, carrier operations remain subject to the carrier's own policies, procedures, and service conditions.

International Shipments

If international shipping becomes available for certain products or destinations, additional duties, taxes, customs fees, or government-imposed charges may apply.

Such charges are generally the responsibility of the customer unless expressly stated otherwise during checkout.

International shipping availability may vary based on product restrictions, destination requirements, and carrier limitations.

Force Majeure

Neither Ionsrus nor Techify Care shall be liable for shipping delays, interruptions, or failures caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Government actions
• Labor disputes
• Transportation interruptions
• Supply chain disruptions
• Public emergencies
• Network or infrastructure failures

Policy Updates

We reserve the right to update, revise, or modify this Shipping Policy at any time without prior notice.

Changes become effective upon publication on this page.

Continued use of the Website following any updates constitutes acceptance of the revised Shipping Policy.

Contact Information

For questions regarding shipping, deliveries, or order fulfillment, please contact:

Ionsrus (Owned and operated by Techify Care)

235 West Roosevelt AvenueAlbany, GA 31701

Email: info@ionsrus.com

Website: ionsrus.com