CANCELLATION POLICY

Effective Date: June, 2026

This Cancellation Policy ("Policy") governs order cancellation requests made through ionsrus.com (the "Website"), owned and operated by Techify Care under the Ionsrus brand ("Ionsrus," "we," "our," or "us").

By placing an order through the Website, you acknowledge and agree to the terms outlined in this Policy.

General Cancellation Policy

We understand that customers may occasionally need to modify or cancel an order after it has been placed.

Cancellation requests are reviewed based on the order's processing status, inventory allocation, payment verification status, and fulfillment progress.

Submitting a cancellation request does not automatically guarantee that an order can be canceled.

Cancellation Requests Before Processing

Customers may request cancellation of an order before processing begins.

Orders that have not yet entered fulfillment activities may be eligible for cancellation.

Examples may include:

• Newly submitted orders
• Orders awaiting payment verification
• Orders pending inventory confirmation
• Orders not yet prepared for shipment

Cancellation eligibility depends upon the order's current processing status and operational requirements.

Orders Already in Processing

Once an order enters processing, fulfillment, packaging, inventory allocation, or shipment preparation stages, cancellation options may become limited.

Depending on the stage of fulfillment, cancellation requests may:

• Be approved
• Be declined
• Be converted into a return request after delivery

We cannot guarantee cancellation of orders that have already entered active fulfillment workflows.

Orders Already Shipped

Orders that have already been shipped generally cannot be canceled.

Once a package has been transferred to the designated shipping carrier, the order is considered to have entered the delivery process.

Customers who no longer wish to keep a product after shipment may review our Return & Refund Policy for available options.

How to Request a Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation requests should include:

• Full name
• Order number
• Email address associated with the order
• Product information
• Reason for cancellation (optional)

Providing complete information may help expedite review of the request.

Cancellation Request Review

Each cancellation request is reviewed individually.

Factors considered may include:

• Order status
• Inventory allocation status
• Payment verification status
• Fulfillment progress
• Shipping status
• Fraud prevention reviews

Review of a cancellation request does not guarantee approval.

Cancellation Confirmation

If a cancellation request is approved, customers may receive confirmation through the contact information associated with the order.

The cancellation confirmation may include:

• Cancellation status
• Refund eligibility information
• Estimated refund processing information
• Additional instructions where applicable

Customers should retain cancellation confirmations for their records.

Refunds Following Approved Cancellations

When an approved cancellation involves a completed payment transaction, eligible refunds may be processed using the original payment method whenever reasonably possible.

Refund processing times may vary depending on:

• Financial institutions
• Credit card issuers
• Banks
• Payment processors

Refund availability and processing timelines remain subject to third-party payment systems.

Partial Cancellations

Customers may request cancellation of part of an order when applicable.

Approval of partial cancellations depends on:

• Product availability
• Fulfillment status
• Packaging status
• Inventory allocation

Partial cancellation requests are reviewed individually.

Orders Placed Using Incorrect Information

Customers are responsible for reviewing order details before submitting an order.

If incorrect information is provided, including:

• Shipping addresses
• Contact details
• Product selections
• Quantities

customers should contact us promptly.

While we will make reasonable efforts to assist, modifications or cancellations may not be possible once processing begins.

Refused Deliveries

Refusing delivery after an order has shipped does not automatically constitute a successful cancellation.

Refused shipments may be subject to:

• Return shipping charges
• Carrier fees
• Administrative processing costs
• Restocking fees where permitted by law

Any resulting refund will be reviewed according to our Return & Refund Policy.

Fraud Prevention and Order Review

To help protect customers and maintain transaction security, certain orders may undergo verification procedures.

We reserve the right to cancel orders when:

• Fraudulent activity is suspected
• Payment authorization fails
• Verification requirements are not satisfied
• Regulatory compliance concerns arise
• Product availability issues occur

Where appropriate, customers may be notified using the information associated with the order.

Seller-Initiated Cancellations

Ionsrus may cancel orders under circumstances including but not limited to:

• Inventory shortages
• Product discontinuation
• Pricing inaccuracies
• Technical system errors
• Fraud concerns
• Regulatory restrictions
• Supplier availability issues

Where appropriate, customers will be notified and eligible refunds may be processed.

Limitation of Liability

To the fullest extent permitted by law, neither Ionsrus nor Techify Care shall be liable for losses arising from:

• Denied cancellation requests
• Delayed cancellation processing
• Fulfillment activities completed before cancellation requests are received
• Carrier-related shipment activities
• Customer-provided information errors

Nothing in this Policy limits rights that cannot legally be excluded under applicable law.

Relationship to Other Policies

This Cancellation Policy should be read together with our:

• Sales & Order Policy
• Shipping Policy
• Delivery Policy
• Return & Refund Policy
• Terms & Conditions

In the event of a conflict, the policy governing the specific transaction shall control.

Changes to This Policy

We reserve the right to modify, revise, or update this Cancellation Policy at any time.

Any changes become effective upon publication on this page.

Continued use of the Website following publication of updates constitutes acceptance of the revised Policy.

Contact Information

For cancellation requests or questions regarding this Policy, please contact:

Ionsrus (Owned and operated by Techify Care)

235 West Roosevelt AvenueAlbany, GA 31701

Email: info@ionsrus.com

Website: ionsrus.com