RETURN & REFUND POLICY

Effective Date: June, 2026

This Return & Refund Policy ("Policy") governs product returns, refunds, exchanges, and related requests for purchases made through ionsrus.com (the "Website"), owned and operated by Techify Care under the Ionsrus brand ("Ionsrus," "we," "our," or "us").

By placing an order through our Website, you acknowledge and agree to the terms outlined in this Policy.

General Return Eligibility

Customers are encouraged to inspect products promptly upon delivery.

To be considered for a return, products must generally:

• Be returned within the applicable return period.
• Be in substantially the same condition as received.
• Include original packaging where reasonably available.
• Include accessories, manuals, cables, and included components where applicable.
• Not show signs of misuse, alteration, neglect, or accidental damage occurring after delivery.

All return requests are subject to review and approval.

Submission of a return request does not automatically guarantee return authorization or refund approval.

Return Request Period

Customers may request a return within fourteen (14) calendar days from the date of delivery unless otherwise stated on the applicable product page or required by law.

Requests submitted after the applicable return period may not qualify for return consideration.

Non-Returnable Items

The following items may not be eligible for return unless required by applicable law:

• Products damaged through misuse or neglect.
• Products altered after delivery.
• Products missing significant components or accessories.
• Products returned without sufficient order identification.
• Clearance, closeout, or final-sale items where specifically designated.
• Consumable products that have been opened or used where applicable.
• Products not purchased directly from ionsrus.com.

Additional product-specific restrictions may apply and will be disclosed where appropriate.

Return Authorization Process

Before returning any product, customers must contact us to request return authorization.

Return requests should include:

• Order number
• Customer name
• Contact information
• Product details
• Reason for return
• Supporting photographs where applicable

Unauthorized returns may be refused, delayed, or returned to the sender.

Product Condition Requirements

Returned products should be packaged appropriately to help prevent damage during return transit.

Products should be returned with:

• Original accessories
• Product documentation
• Power adapters and cables where included
• Original packaging when reasonably available

Returned products may be inspected upon receipt.

The condition of the returned item may affect refund eligibility where permitted by applicable law.

Damaged or Defective Products

If a product arrives visibly damaged or appears defective upon delivery, customers should notify us as soon as reasonably possible.

Customers may be asked to provide:

• Photographs of the product
• Photographs of packaging
• Order information
• Description of the issue

Prompt reporting helps facilitate review and resolution.

Approval of claims may depend upon verification and inspection procedures.

Incorrect Products

If a customer receives a product that materially differs from the item ordered, prompt notification is encouraged.

Customers may be asked to provide:

• Order information
• Product photographs
• Packaging details
• Shipment information

We will review the circumstances and determine an appropriate resolution.

Return Shipping

Customers may be responsible for return shipping expenses unless:

• An incorrect product was shipped;
• The product arrived damaged during transit; or
• Applicable law requires otherwise.

Return shipping instructions will be provided when a return request is approved.

Customers are encouraged to use a shipping service that provides tracking and delivery confirmation.

Inspection of Returned Products

Returned items may undergo inspection following receipt.

Inspection may include verification of:

• Product condition
• Serial numbers
• Included accessories
• Physical damage
• Signs of misuse
• Compliance with return requirements

Refund approval may depend upon inspection results.

Refund Eligibility

Approved refunds generally apply only to eligible returned products that satisfy the conditions outlined in this Policy.

Refund eligibility may be reduced or denied if:

• The product is returned in a damaged condition.
• Required components are missing.
• Return requirements are not satisfied.
• Product misuse or alteration is identified.

Refund determinations are made following review and inspection.

Refund Processing

Once an approved return has been received and inspected, refunds may be processed using the original payment method whenever reasonably possible.

Refund processing times may vary depending on:

• Financial institutions
• Payment processors
• Card issuers
• Banking procedures

Processing timelines are estimates and cannot be guaranteed.

Partial Refunds

Where permitted by law, partial refunds may be issued in situations involving:

• Missing accessories
• Missing components
• Product condition issues
• Incomplete returns

Any applicable deductions will be communicated during the review process.

Exchanges

Where available, exchange requests may be considered on a case-by-case basis.

Exchange eligibility depends upon:

• Product availability
• Inventory status
• Product condition
• Verification requirements

Approval of exchange requests is not guaranteed.

Refused Deliveries

Orders refused after shipment may be subject to:

• Return shipping charges
• Carrier fees
• Restocking fees where applicable
• Administrative processing costs

Refund eligibility for refused shipments will be evaluated according to the circumstances of the return.

Chargebacks and Payment Disputes

Customers are encouraged to contact us directly regarding order concerns before initiating chargebacks or payment disputes.

We reserve the right to provide relevant transaction records, shipment information, and communications to payment processors, financial institutions, or dispute resolution providers when necessary.

Manufacturer Warranties

Certain products may include warranties provided directly by manufacturers.

Manufacturer warranty claims are generally governed by the manufacturer's own terms, conditions, and procedures.

Nothing contained in this Policy modifies, limits, or replaces applicable manufacturer warranty coverage.

Limitation of Liability

To the fullest extent permitted by law, neither Ionsrus nor Techify Care shall be liable for indirect, incidental, consequential, special, or punitive damages arising from product returns, refund delays, denied return requests, or related matters.

Nothing in this Policy limits rights that cannot legally be excluded under applicable law.

Policy Updates

We reserve the right to revise or update this Return & Refund Policy at any time.

Changes become effective upon publication on this page.

Continued use of the Website following publication of updates constitutes acceptance of the revised Policy.

Contact Information

For return requests, refund inquiries, or questions regarding this Policy, please contact:

Ionsrus (Owned and operated by Techify Care)

235 West Roosevelt AvenueAlbany, GA 31701

Email: info@ionsrus.com

Website: ionsrus.com