DELIVERY POLICY

Effective Date: June, 2026

This Delivery Policy outlines the delivery procedures applicable to purchases made through ionsrus.com (the "Website"), owned and operated by Techify Care under the Ionsrus brand ("Ionsrus," "we," "our," or "us").

By placing an order through our Website, you acknowledge and agree to the terms described in this Delivery Policy.

Delivery Overview

Following order processing and shipment, purchased products will be delivered to the shipping address provided during checkout.

Delivery services are performed by independent shipping carriers and logistics providers. While we work to ensure timely shipment of orders, actual delivery schedules remain subject to carrier operations and external conditions beyond our reasonable control.

Delivery Timeframes

Estimated delivery dates provided during checkout, order confirmation, or shipment notifications are intended solely as estimates.

Actual delivery times may vary due to:

• Carrier schedules
• Destination location
• Weather conditions
• Transportation disruptions
• Regional service limitations
• Seasonal shipping volumes
• Public holidays
• Security inspections
• Supply chain interruptions

Estimated delivery dates should not be interpreted as guaranteed delivery commitments.

Delivery Address Requirements

Customers are responsible for providing complete and accurate delivery information.

Required information may include:

• Recipient name
• Street address
• Apartment or suite number (if applicable)
• City
• State
• ZIP or postal code
• Contact information

Incomplete or inaccurate address information may result in:

• Delivery delays
• Failed delivery attempts
• Returned shipments
• Additional carrier charges

Neither Ionsrus nor Techify Care shall be responsible for delivery issues resulting from inaccurate information submitted by the customer.

Delivery Attempts

Delivery carriers may attempt delivery according to their own operational procedures.

If a recipient is unavailable at the time of delivery, the carrier may:

• Reattempt delivery
• Leave a delivery notice
• Hold the package at a designated facility
• Request recipient pickup
• Follow carrier-specific delivery procedures

The number of delivery attempts may vary depending on the carrier and destination.

Signature Requirements

Certain shipments may require a signature upon delivery.

Signature requirements may be determined based on:

• Product value
• Shipping method
• Carrier policies
• Delivery destination
• Security considerations

If a signature is required, delivery may not be completed until an authorized individual accepts the shipment.

Delivery Completion

A delivery may be considered completed when:

• The package is delivered to the designated address.
• Delivery confirmation is provided by the carrier.
• A required signature has been obtained.
• The shipment has been delivered according to carrier procedures.

Carrier delivery records may be used to verify delivery status.

Customer Inspection Upon Delivery

Customers are encouraged to inspect shipments promptly upon receipt.

Upon delivery, customers should:

• Examine package condition.
• Verify shipment contents.
• Confirm receipt of ordered items.
• Review visible signs of damage.

Prompt inspection helps facilitate timely resolution of delivery-related concerns.

Damaged Deliveries

If a shipment arrives with visible damage, customers should:

• Retain all packaging materials.
• Document damage through photographs where possible.
• Record any visible issues.
• Contact us promptly.

Timely reporting helps facilitate review and resolution procedures.

Missing Items

If an order is received but appears incomplete, customers should contact us promptly.

When reporting missing items, customers may be asked to provide:

• Order number
• Shipment details
• Photographs of received packaging
• Description of missing items

We will review available shipment information and work with the carrier where appropriate.

Lost Deliveries

If tracking information indicates delivery but the package cannot be located, customers should:

• Verify the delivery address.
• Check surrounding delivery locations.
• Contact household members or building personnel.
• Review carrier delivery notifications.

If the shipment remains unavailable, customers should contact us so appropriate review procedures may be initiated.

Refused Deliveries

Customers who refuse delivery of an order without prior authorization may be responsible for:

• Return shipping costs
• Carrier handling charges
• Restocking fees where applicable
• Administrative processing expenses

Refund eligibility for refused deliveries will be determined in accordance with our Return & Refund Policy.

Delivery Delays Beyond Our Control

Certain events may affect delivery schedules and are outside our reasonable control.

Examples include:

• Severe weather conditions
• Natural disasters
• Transportation interruptions
• Government restrictions
• Labor disruptions
• Carrier operational issues
• Public emergencies

In such situations, delivery schedules may be extended without liability to Ionsrus or Techify Care.

Carrier Responsibility

Once an order has been transferred to the shipping carrier, transportation and final delivery activities are managed by the carrier.

Although we may assist customers in communicating with carriers regarding delivery concerns, carrier operations remain subject to the carrier's own policies, procedures, and service conditions.

Limitation of Liability

To the fullest extent permitted by applicable law, neither Ionsrus nor Techify Care shall be liable for delivery delays, interruptions, failures, or losses arising from:

• Carrier actions
• Customer-provided address errors
• Delivery refusals
• Force majeure events
• Government actions
• Third-party transportation issues

Nothing in this Policy limits any rights that cannot legally be excluded under applicable law.

Changes to This Delivery Policy

We reserve the right to modify or update this Delivery Policy at any time without prior notice.

Any updates will be published on this page and become effective immediately upon posting.

Continued use of the Website following publication of updates constitutes acceptance of the revised Delivery Policy.

Contact Information

For questions regarding deliveries or shipment receipt, please contact:

Ionsrus (Owned and operated by Techify Care)

235 West Roosevelt AvenueAlbany, GA 31701

Email: info@ionsrus.com

Website: ionsrus.com